Katie Nguyen | Graphic Design & Motion Graphics
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Terms of Service

Terms 

  • I have a full-time job, so commission progress/completion times will vary depending on the order size
  • You must deposit 100% of the payment through Paypal/Stripe before I start working on your order
    • 50% payment for orders over $300 is also available if asked!
  • If you decide to back out during the waitlist phase, PLEASE let me know immediately.
  • You can have a detailed idea of what you want or we can talk about any ideas you may have and flesh them out together
  • I do not do sketches, so if you have anything you want FOR SURE in your graphics, please let me know beforehand. Revisions cost extra depending on the complexity of the change.
  • Please note that my designs have a certain aesthetic and feel to them, and I will try to accomplish your requests to the best of my ability, but if you feel it does not suit you, please do not commission.
  • I reserve the right to refuse any order.
    • I will always do my hardest to accommodate your needs, but if I feel like we are strongly not seeing eye-to-eye often, I have the right to cancel the order with no refunds.
  • Unlimited small revisions are allowed during the design process, but it has to be related to the already established design direction.
  • Your commission is only allowed to be used for you. You may not share it with a friend without an additional fee.
  • After closing the order, you will have to pay for additional revisions.
  • A completely new design direction will cost up to 50-100% of the initial price depending on how far into process it's been.
  • I do not work weekends and will respond to emails a bit slower. Please let me know if you have a deadline beforehand.
  • I do not collect payment until I am ready to start on the order
    • Refunds are ONLY offered in full if:
      • Life happens on my end, and I am unable to complete your order
    • Refunds are NOT offered for any reason, including but not limited to:
      • You changing your theme mid-process
      • It turns out, you don't like my style
      • You find someone else to commission
  • Do not manipulate or modify the design in any way, shape, or form.
    • Schedule graphics are free to change text and swap out art.
  • I reserve exclusive rights to the original designs and you may not claim them as your own or redistribute them.
    • I am allowed to reproduce the artwork in the future if I choose to.
    • For commercial/exclusive/corporate/merch purposes, contact me for an additional fee/price adjustment. Stream packages already include a commercial fee.
  • I reserve the right to post all orders I've worked on to my portfolio/social media by default.
    • Please let me know if you would like me to wait until you go live/debut any designs
    • I will tag or link you in any posts involving your order
    • If you would not like me to stream your design on my Twitch, please let me know also
  • Crediting me for your graphics is required. Anywhere in your panels, bio, etc. is fine. You can link to either my Twitter or Website.
    • I have a credit panel, so if you want to use that, please ask me!
  • Failure to comply to any of these may get you blacklisted
  • Please DO NOT DM me on social media about commissions once we’re into the process. I will have moved things to email/Discord at a certain point so please respect that.

Process

  • After you fill out an inquires or specific commission form, I will review your form and respond to you within 6-7 business days.
  • Once we've discussed all of the necessary details, I will do a breakdown of the payment total and send you an invoice.
  • After receiving your payment, I will confirm it with you and will then get started on the commission.
  • I will send you an initial preview in a specified amount of time after I've started on your order and ask for any small changes you may want.
  • After the theme is established from the initial preview, I’ll work on the other items and send you a preview of each one ASAP.
  • Once everything is finished and approved, I will send you all of the items in a .zip file. Revisions will cost extra after the order is closed out.
  • Please credit me for my work! Link to my Twitter or Carrd.
  • Tips are not expected or required, but they are very much appreciated if you enjoy the work you've received! Thank you so much!
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  • Home
  • Portfolio
    • Stream Graphics
    • Motion Graphics
    • Graphic Design
    • Student Work
  • Commissions
    • Terms of Service
    • Prices
    • Inquiries
  • About
  • Shop